Tenants
Resources and information for current and prospective tenants.
Tenant Forms & Applications
Access the forms you need below. Whether you are applying for a new tenancy, completing a guarantor form, or submitting an end of tenancy notice, we have made the process as straightforward as possible.
Tenant Application
Apply for a tenancy by completing our online application form. We will guide you through the process step by step.
Start ApplicationGuarantor Form
If you have been asked to act as a guarantor for a tenant, please complete the guarantor form here.
Complete FormEnd of Tenancy Notice
If you wish to give notice to end your tenancy, please submit your notice using our online form.
Submit NoticeTenancy Repairs & Out of Hours Information
Office Hours
| Day | Times |
|---|---|
| Monday – Friday | 9am – 6pm |
| Saturday | 10am – 1pm |
| Sunday | Closed |
Should you need to contact us outside of office hours, please use the details below.
Emergency Contacts
| Emergency Type | Contact |
|---|---|
| Gas Leak If you can smell gas or suspect a gas leak please call Cadent immediately | Cadent: 0800 111 999 |
| Locked Out | 01159 422 315 |
| Power Cut | 105 |
| Break-In | Contact Local Police |
| Electrical / Heating / Plumbing Or anything else deemed an emergency: our team will be able to triage your problem | 01620 672 954 |
Useful Information
Everything you need to know as a tenant managed by our team.
Reporting Maintenance
If you need to report a maintenance issue, please contact our office by phone or email. For emergencies outside of office hours, please refer to the emergency contact details provided in your welcome pack. We aim to respond to all maintenance requests within 24 hours.
Rent Payments
Rent is due on the date specified in your tenancy agreement. We recommend setting up a standing order to ensure your rent is paid on time each month. Bank details are provided in your welcome pack. If you experience any difficulties with rent payments, please contact us as soon as possible.
Property Inspections
We conduct periodic property inspections to ensure the property is being well maintained. We will always give you at least 24 hours written notice before any inspection. These visits are also an opportunity for you to raise any concerns.
Your Deposit
Your deposit is protected in a government-approved tenancy deposit scheme as required by law. You will receive details of the scheme and your deposit reference within 30 days of the start of your tenancy. Your deposit will be returned at the end of your tenancy, subject to the terms of your agreement.